1. USER OPERATION SPECIALIST. KEY RESPONSIBILITIES

BACKGROUND

Established in 2013, HONOR is a leading global provider of smart devices: smartphones, laptops, wearables, and audio devices, etc. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R& D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.

HONOR pioneered many industry-first technologies and possesses excellent R& D capabilities to support the development of its full portfolio of smartphones and other smart devices. Created amid the rise of the digital age, HONOR develops an ecosystem of innovative products, including smart home and office appliances, healthy lifestyle and entertainment products. Every HONOR smartphone is subject to strict quality controls and must pass over 400 product tests and over 20 global certification standards before launching. HONOR owns 3, 000+ service centers and 43 call centers, providing premium and efficient services to customers in over 82 markets.

HONOR is searching for:

1. USER OPERATION SPECIALIST

KEY RESPONSIBILITIES

· Collection complaints from customers on online platforms;

· Provide feedback to the R& D team in time, assist in locating and resolving problems, summarize them and repair progress of the products regularly, follow up the repair and update the status;

· Produce daily push content to improve user reflux rate;

· Optimize the application store publicity materials and copywriting to improve the rate of app store;

· Reply to the store evaluation, statistics the store key data, feedback the change trend, analyze the change factors;

· Rapid analysis of hot events in the macro industry and customer level;

· Keeping cross-functional communication with the team, that to solve different issues.

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