Problem 23.5

Problem 23. 5

Read each of the following situations in which a consumer has a problem with the seller. If the consumer has to go to court, what is the best remedy? Why? Could either of these situations result in a criminal prosecution? Explain your answers.

a. Jeanine takes a formal, floor-length dress that originally belonged to her mother to the local dry cleaner. When she picks up the dress, she finds several holes in it. The attendant at the dry cleaner claims the holes were there when the garment was brought in. Jeanine is certain that they are

the result of the cleaning.

b. The Zhou family hires the Weed Out Chemical Company to spray their lawn twice a month during the spring and summer months of May, June, July, and August. Weed Out sends a monthly bill to the Zhous. By June 10, Weed Out has not yet sprayed, although it sent a bill in May, which the Zhou family paid. Weed Out is behind schedule with its spraying with many of its customers because there is great demand for its

product, which contains a successful new formula that is not yet available from other local companies

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