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Block # 3. We express our feelings about what happened, we assume the reasons that caused this misunderstanding

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Block # 3. We express our feelings about what happened, we assume the reasons that caused this misunderstanding

  1. You can imagine our disappointment when we discovered…
  2. I can suppose that your partner in San Diego didn’t…
  3. You can imagine our feelings when we realized that this would mean…

 

Block # 4. Describe your own actions that have been taken to solve the problem.

  • We have tried to contact you by phone but could get anyone who knew anything about this matter.
  • We contacted your representative in Leeds, but unfortunately without any success. -
  • We enclose a report on the damage…
  • We tried to remove rust stains, but without visible success.

 

 

Block # 5. We demand explanations from the company that has not fulfilled its obligations, explanations, compensation for damage caused, compensation for moral and material costs.

  1. The best solution would be for me to return the wrong items to you, postage and package forward.
  2. I feel we deserve some sort of compensation for this such as.
  3. I suggest the money be exchanged at the rate pertaining on that day and that all charges be waived.
  4. We must insist that you have to cover our expenses ….
  5. We must insist on receiving our prior payment.

 

 


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