Useful phrases. Customer. Shop assistant

Useful phrases

Customer

I am very dissatisfied with the quality.

I expected more for …..

I am unhappy with ….

This is not good enough …

I want my money back now …

I am not taking no for an answer….

What are you going to do about it ….

I want to speak to the manager ….

Who is in charge.. I want to speak to them…

Shop assistant

I am so sorry…

I must apologise for this …

I can only apologise sir/madam ….

Please accept my appologies…

I’m afraid I can not do that sir/madam ……

I am not in a position to offer you a refund sir/madam ….

If you could just bare with me a moment sir/madam ….

I will endeavour to do my best to assist you sir/madam …

It is not the policy of this shop to offer a refund without a receipt …..

I am afraid that all we can offer you is a replacement…

If you are not prepared to take a replacement there is little I can do sir/madam...