Diminish (наноси́ть уще́рб) Posture

Diminish (наноси́ ть уще́ рб) Posture

Excuse: Crisis Manager(CM) minimize responsibility by denying intent to do harm and /or claiming inability “ The org. said it did not intend for the crisis to occur and that accidents happen as part of the operation of any org. ”

justification: cm minimize the perceive damage caused by the crisis” The organization said the damage and injures from the crisis were very minor”

Rebuild Posture

Compensation: cm offers money offers money or goods to victims

Apology: “the org. publicly accepted full responsibility for the crisis and asked stakeholders to forgive the mistake”.

Bolstering Posture

Reminder: tell about past good work

Ingratiation: “the org. thanked stakeholders for their help and reminded stakeholders of the org. past effort to help the community and to improve the environment.

Crisis Types and Level of Crisis Responsibility

Victim Crises: Minimal crisis responsibility

Natural disaster

Rumors слух

Work place violence

Accident Crises: Low crisis responsibility

Challenges: st-r claims that org. is operating in an in appropriative manner

Technical error accident

Technical error product harm

Preventable Crises: Strong crisis responsibility

Human error accident

Human error product harm

Organizational misdeed: that puts st-rs at risk

Crisis management by apology: corporate responses to allegations of wrongdoing Buch

Keith Michael Hearit Offenes Magazin Selbstausleihe W2007/ 1600 Wirtschaftswissenschaft

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