CHECKING IN

R: Good morning (afternoon, evening)! May I help you?

Guest: Yes, I'd like to check in

R: How can I address you?

G: Monica

R: Monica, can I have your passport with visa and migration card, please?

G: Here you are, please.

R: Monica, you booked a … room with (only breakfast, half board, full board). The total amount is … rubles. Is that right?

G: Yes, that's right.

R: Monica, can I make a copy of your passport?

G: Yes, of course. What do you need it for?

R: It will speed up checking in.

G: OK, good.

R: Please, fill in this guest’s form and sign at the bottom of the page.

G: OK.

R: Have you ever been to our city? Have you had a good trip?

G: No, it’s my first visit. The trip wasn’t dull but I’m a bit tired.

R: Monica, a welcomed tea is served in your room and our comfortable furniture will help you to relax. If you want to go sightseeing, we can arrange you an amazing trip round the city. Besides, I’d like to inform you that parking, visiting fitness center, high speed Wi-Fi all around the hotel, air conditioning system, and mineral water are included in the room rate. We can also offer you additional services: round-the-clock lobby bar, room service, laundry, and beauty salon.

Here is your passport.

G: Thank you.

R: Monica, how will you guarantee your accommodation, by your credit card or in cash?

G: By a credit card.

R; Will you, please, put your card on the card reader and enter your pin code.

G: OK.

R: Monica, would you like to guarantee your additional services?

G: No, thanks.

R: Here is the key card. Your room is located on the … floor to the left (right) of the lift. Breakfast is served in our restaurant “Preobrazhenskiy” on the ground floor from 7 to 10 a. m.

R: Do you need any help with your luggage?

G: Yes, please.

R: Right, I’ll call the bellman. Will you, please, come to the reception; our guest needs help with the luggage. Thank you.

Monica, I’d like to remind you that standard departure time is 12 a. m. Our reception is open 24 hours a day. You can ask any questions or call us from your room.

Can I help you with anything else, Monica?

G: No, thank you.

R: Have a nice staying.

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