The Art of Complaining. Listening: ‘Fawlty Towers’ – A Room with a View. d; 2. b; 3. h; 4. a; 5. g; 6. i; 7. f; 8. e; 9. c.. a) A bath;. b) A view.. i) Sydney Opera House;. ii) Hanging gardens of Babylon;. iii) Herds of wildebeest sweeping majestical

The Art of Complaining

Listening: ‘Fawlty Towers’ – A Room with a View

http://www.youtube.com/watch?v=tcliR8kAbzc

Vocabulary: Match the vocabulary to the correct definition.

Word		Definition
Mend	a	Manages, deals with
Hearing aid	b	A device put in the ear to help people hear.
Scabby old bat	c	Decrease
Matter	d	Fix, repair
Drown	e	A wild African animal
Handles	f	Value added tax
VAT	g	To die in water
Wilderbeest	h	A negative way to describe an old woman.
Reduction	i	Problem, issue

1. d; 2. b; 3. h; 4. a; 5. g; 6. i; 7. f; 8. e; 9. c.

Listening: Listen to the video clip and complete the questions.

1. Who does Mrs Richards want to speak to? The Manager.

2. What 2 things does Mrs Richards say she has paid for?

a) A bath;

b) A view.

3. What does the hotel own suggest she do? Moving to a hotel closer to the sea or preferably in it.

4. Which 4 things does Mrs Richards ‘expect’?

i) Sydney Opera House;

ii) Hanging gardens of Babylon;

iii) Herds of wildebeest sweeping majestically;

iv) Krakatoa which is erupting at the moment.

5. Mrs Richards says that the bath is not big enough ’to draw the mouse’

6. Which 4 reasons does Mrs Richards give for wanting to move room?

i) The room is cold;

ii) The bath is too small;

iii) The view is invisible;

iv) The radio doesn’t work.

7. Mrs Richards says the radio doesn’t work. What does the hotel owner reply?

No, the radio works. I can fix it.

8. Why doesn’t Mrs Richards have her hearing aid turned on?

The battery in it runs down.

9. What time does the hotel owner say that lunch will be served? At half past twelve.