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COMPLAINING. APOLOGIZING. ATTACHING FILES. ENDING. CLOSING FORMULA
⇐ ПредыдущаяСтр 2 из 2
COMPLAINING
| Formal | Semi-formal / Informal |
| · I am writing to express my dissatisfaction with… / to complain about… | · I’m sorry to say that you’re late with the payments. |
| · We regret to inform you that your payment is considerably overdue. | · I hope you won’t mind me saying that the place you’d recommended to us wasn’t as nice as we’d expected. |
| · I would like to receive a full refund and compensation for the damages. |
APOLOGIZING
| Formal | Semi-formal / Informal |
| · Please accept our apologies for the delay. | · I’m sorry for the trouble I caused. |
| · Please let us know what we can do to compensate you for the damages caused. | · I apologize for the delay. |
| · We will make sure that this will not happen again in the future. | · I promise it won’t happen again |
| · I am afraid I will not be able to attend the conference. | · I’m sorry, but I can’t make it to the meeting. |
ATTACHING FILES
| Formal | Semi-formal / Informal |
| · I am attaching my CV for your consideration. | · I’m attaching/sending you the holiday photos. |
| · I am sending you the brochure as an attachment. | · Sorry, but I can’t open it. Can you send it again in … format? |
| · Please find attached the file you requested. | |
| · I am afraid I cannot open the file you have sent me. | |
| · Could you send it again in … format? |
ENDING
| Formal | Semi-formal / Informal |
| · I look forward to hearing from you. | · Hope to hear from you soon. |
| · I look forward to hearing when you are planning to visit our town. | · I’m looking forward to seeing you. |
CLOSING FORMULA
| Formal | Semi-formal / Informal |
| · Sincerely, | · Thanks, |
| · Yours faithfully, (when you start with Dear Sir/ Madam,) | · Take care, |
| · Yours sincerely, (when you start with the name e.g. Dear Ms Collins) | · Best regards, |
| · Yours Truly, | · Yours, |
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