DiD you know…?. Reception Porter 24-hr room service

Accommodation

In many hotels you have to check-in in the afternoon and check out in the morning. You normally also have to show ID such as a passport.

Dialogue:

Tony is on a trip to London to do some business as well as sightseeing. He is checking into his hotel.

- Good afternoon.

-Good afternoon, sir. How can I help you?

- I’d like to check in, please. I have a reservation in the name of…

- Certainly. Ah, yes, for one week. Is that correct?

- Yes. Is the room on the ground floor?

- Yes, Can you fill in this form please?

- Yes, of course. Do you have a pen?

- Yes, here you are. Can I see your passport please? That’s fine. How do you want to pay?

- By credit card, please.

- Can I have your card for a moment, please? Ok, that’s fine. Your room is number 17. Here’s the key card. There is a television and a mini-bar. Do you need any help with your bags?

- Yes please. What time is breakfast?

- Breakfast is included and it’s from 7 a. m. till 10. 30 a. m. in the dining room on the ground floor.

- I’ll get a porter to bring your bags to your room.

- Thank you.

- Checkout time is 11. 00 a. m. Enjoy your stay.

DiD you know…?

Other kinds of accommodation are guest houses and B& Bs (bed and breakfast).

These are usually more basic than hotels, but cheaper. You can also rent apartments for both short and long visits.

Reception Porter 24-hr room service

Gymnasium Restaurant Wide screen satellite TV in all rooms

Laundry service Irons available Wheelchair access