3 Making calls. Voice mail. Returning a call. Call one. Call two

3 Making calls

page 11

1 misunderstood

2 sounded

3 had

4 kept

5 shouted

6 lost

7 wished

8 tried

9 wanted

The person who answers is abrupt and unhelpful.

Hello, accounts department. Marius Pot speaking.

He hesitates a lot and has not prepared what to say.

This is Ramon Berenguer from Genex Pharmaceuticals.

Can I speak to Catherine Mellor, please?

It’s about an invoice.

page 12

a Can I help you?

b Can I have your name please? / Can I ask who’s calling?

c Can you spell that, please?

d Can I give her a message?

e Can you tell him I called?

f Can you read it back to me?

g Can you speak up, please?

h Can you tell me when he/she’ll be back?

i Can you get back to me within the hour?

j Can you ask him/her to call me back?

k Can I get back to you on that?

l Can I leave a message with you?

page 13

Voice mail

a 4 b 1 c 2 d 6 e 3 f 5

Message 1 about five

Message 2 it was finished on time

Message 3 the quarterly accounts

Message 4 this morning

Message 5 a week

Message 6 (students’ own ideas)

/d/	/t/	/Id/
phoned	faxed	corrected
explained	finished	wanted
e-mailed	talked	started
delivered	despatched	included
called	discussed	expected
tried	booked	waited

page 14

Returning a call

Call one

a Sylvia Wright’s

b to know hot the meeting with Tesco went

1 9

6 2

3 4

8 7

5 10

Call two

1 b Stephanie Hughes

2 a Bill Andrews

3 b the factory

4 Sorry about that. I just had to sign something. Where were we?

5 UK customers accepting kangaroo meat

get got meet met take took

do did speak spoke say said

go went think thought have had

send sent come came tell told

be was/were give gave

‘a’ is incorrect because the word order is wrong.