Summary 2-25. DEAL WITH A PROBLEM. A. Read the problems below. What are two solutions for each problem?. B. Listen to the conversation. Which problem does the passenger have? What solution does the person give?. C Listen again and tick the key phrases you

Summary 2-25

Do you often fly? Where? Do you travel first class? What’s the best/worst flight you had?

DEAL WITH A PROBLEM

A. Read the problems below. What are two solutions for each problem?

At the airport:

1 Your baggage is too heavy, but you don't want to pay the? 200 fee.

2 Your flight is delayed by twenty-four hours, and there's no place to sleep in the airport.

3 You arrive and go to get your luggage. Another passenger is walking out with your bag.

On the plane:

4 There's a screaming child in the seat behind you.

5 You ordered a vegetarian meal, but when your food arrives, it's chicken.

6 You can't sleep because a) you're cold and b) there's too much light.

B. Listen to the conversation. Which problem does the passenger have? What solution does the person give?

Problem: ___________________________________________________________________________________

Solution: ___________________________________________________________________________________

C Listen again and tick the key phrases you hear.

POLITE NOISE: DEAL WITH A PROBLEM

· There's a small problem here. Тутнебольшаяпроблема.

· But it's very important that (I arrive on time). Но мне очень важно (прилететь вовремя)

· You don't understand. Вынепонимаете.

· I see/understand, but… Японимаю, но…

· Let me explain one more time. Позвольтеещеразобъяснить.

· It's your job to (bring me a meal). Это ваша работа (принести мне еду)

· Can I speak to the person in charge/manager, please? Могу я поговорить с главным / менеджером?

· I’m afraid I have a complaint. Боюсь, у меня есть жалоба.