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Expressions for Making, Accepting, and Refusing a Request
Expressions for Making, Accepting, and Refusing a Request
Introducing an Issue
· There’s something I’d like to discuss.
· (Indirect) I'm afraid there is a slight problem with [my schedule].
· (Direct) I want to complain about [my schedule].
Making Requests
- I was wondering if it would be possible to…….
- I believe I’m entitled to/I deserve…… (a pay raise/a day off)
Language to use to show understanding/agreement on a point:
- That's a fair suggestion.
- So what you're saying is that you...
- In other words, you feel that...
- You have a strong point there.
Language to use for objection on a point or offer:
- I understand where you're coming from; however,...
- I'm prepared to compromise, but...
- The way I look at it...
- If you look at it from my point of view, ...
- That's not exactly how I look at it.
- I'd have to disagree with you there.
- I'm afraid that doesn't work for me.
Rejecting Requests
- I’m afraid that’s just not possible at the moment.
- That’s out of the question. (strong)
- I’m afraid I have to turn your request down.
Worker’s Rights – Role-plays
Role-play #1
| Employee | You have recently been hired as a security guard. When you were hired, you were offered an hourly wage of $10. You accepted this because you needed the money. However, recently you have learned that this is below the minimum wage. Discuss this issue with your boss. |
| Boss | You run a security company. An employee of yours has asked to speak with you. The employee is a newcomer to Canada; you hired him/her recently even though s/he was inexperienced. |
Role-play #2
| Employee | You work at a bank. When you started working there, you worked the standard 40 hours a week. However, the boss has been slowly giving you more and more work. As a result, you’ve been doing more and more overtime. There are two issues: there overtime is unpaid and you have too much work. Discuss the issue with your boss. |
| Boss | You are a manager at a bank. Business is difficult nowadays because of the weak economy. Everyone needs to work hard in order for the bank to succeed. Today, one of your employees asks to speak with you about an issue. |
Role-Play #3
| Employee | You work at a shoe store. You need to go back to the country you lived in before Canada during Christmas time for personal reasons. Make this request to your boss. |
| Boss | You manage a shoe store. Two of your employees have asked for a vacation time during the Christmas season. You rejected their request because Christmas is your busiest season. Now, another one of your employees would like to speak with you. |
Role-Play #4: Using language from the other side of the page, create a work-related dialogue.
Workplace:
Issue(s):
When finished, present your dialogue to the class.
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