Active Listening Phrases in Business English

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http: //www. businessphrases. net/active-listening-phrases/

Active Listening Phrases in Business English

§ I get the impression that …

§ I’m picking up that you …

§ Coulditbethat …

§ I understand the problem as …

§ Correct me if I’m wrong …

§ Let me see if I understand …

§ Can you tell me more…

§ Would you say more about that?

§ Let me make sure I understand you …

§ Haveyouconsidered..

§ Fromwhereyoustand

§ Youthink

§ Youmean

§ Youbelieve

§ Fromyourpointofview

§ What I hearyousaying

§ Inyourexperience

§ Is there any chance that you

§ Itseemsthatyou

§ Fromwhere I standyou

§ Isitconceivablethat

§ I’mnotcertain I understand

§ I get the impression that …

http: //www. 5thavecc. com/pdf_files/listening. pdf

Examples of Responses

Clarifying responses:

“oh my” ƒ

“Do you mean that…” ƒ

“Did you say…” ƒ

“Let me get this straight. ” ƒ

Let’s see if we are on the same page. ” ƒ

“Are you saying…” ƒ

“Ah ha, Do you mean to tell me…” ƒ

“So you feel that…” ƒ

“It sounds like your perception is…” ƒ

“Let me just make sure I understand what you are saying. ”