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Active Listening Phrases in Business English
https: //www. mindtools. com/CommSkll/ActiveListening. htm Video on Active listening http: //www. businessphrases. net/active-listening-phrases/ Active Listening Phrases in Business English § I get the impression that … § I’m picking up that you … § Coulditbethat … § I understand the problem as … § Correct me if I’m wrong … § Let me see if I understand … § Can you tell me more… § Would you say more about that? § Let me make sure I understand you … § Haveyouconsidered.. § Fromwhereyoustand § Youthink § Youmean § Youbelieve § Fromyourpointofview § What I hearyousaying § Inyourexperience § Is there any chance that you § Itseemsthatyou § Fromwhere I standyou § Isitconceivablethat § I’mnotcertain I understand § I get the impression that …
http: //www. 5thavecc. com/pdf_files/listening. pdf Examples of Responses
Clarifying responses: “oh my” ƒ “Do you mean that…” ƒ “Did you say…” ƒ “Let me get this straight. ” ƒ Let’s see if we are on the same page. ” ƒ “Are you saying…” ƒ “Ah ha, Do you mean to tell me…” ƒ “So you feel that…” ƒ “It sounds like your perception is…” ƒ “Let me just make sure I understand what you are saying. ”
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