Thai Airways. Singapore Airlines. Fares and Flight Schedules. Malaysia Airlines. Royal Brunei Airlines. Philippine Airlines. Garuda Indonesia. Vietnam Airlines. Cambodian Angkor Air. Lao Airlines. Myanmar Airways International

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Buying an Airline Ticket

Conversation

A = Ticket Agent B =Customer

A: Hello, welcome to Sawasdee Travel Agency. How may I help you?

B: I want to book a ticket to Bangkok, Thailand.

A: We have three flights a week to Bangkok with Thai Airways: Monday, Wednesday, and Friday. The flight on Friday is a direct flight and the ones on Monday and Wednesday have a stopover at Hanoi. When do you want to be in Bangkok?

B: I need to be there on Friday.

A: And which class would you like to fly? Economy, Business or first class?

B: Business, please.

A: And will anyone be traveling with you?

B: No. I’m traveling alone.

A: Is this a round trip or do you want a one way ticket?

B: Round trip returning the following Monday.

A: OK, please give me a minute while I check price and availability. (.................. )

Good! There are several seats still available. The flight departs at 12: 30 and arrives in Bangkok at 14: 55 local time. The price is 14, 880 Thai baht. Shall I book it for you?

B: Yes, please.

A: May I have your passport for the ticket?

B: Here it is.

A: Here is your passport back. Would you like to pay cash or by credit card?

B: I will pay by credit card. * (I will pay cash).

A: Ok, thank you. Here is you slip. * (Here is your change).

You will get your e-ticket in a few days by email.

B: Ok, goodbye.

Destination: (city/country)	Airline	Traveling on (day)	Direct flight (non-stop or stop-over and where)	Economy/ Business/ 1^st Class	Departure Time	Arrival Time	Number of Persons	Price
Bangkok Thailand	Thai Airways	Friday	Non-stop	Business	12: 30	14: 55	1	14, 880

Listen to the conversations and fill in the chart Name:..................................................................................... Class: ......

Airline Ticketing Agent Fares and Schedules

			Thai Airways Fares and Flight Schedules
Destination		Schedule	Stopover	Departs	Arrives	Price (in Thai baht) (Economy/Business/First Class)
Destination		Schedule	Stopover	Departs	Arrives	One way	Return
Thailand	Bangkok	Monday	Hanoi	20: 50	23: 45	5, 480/8, 560/17, 120	9, 320/14, 460/28, 920
	Bangkok	Wednesday	Hanoi	20: 50	23: 45	5, 480/8, 560/11, 720	9, 320/14, 460/28, 920
	Bangkok	Friday	no	12: 30	14: 55	5, 780/8, 800/17, 600	9, 870/14, 880/29, 760
	Phuket	Monday	no	09: 00	10: 35	6, 780/9, 780/19, 560	11, 420/15, 420/30, 840
	Phuket	Thursday	Bangkok	11: 00	14: 40	6. 350/9, 380/18, 760	11, 150/15, 100/30, 200
	Phuket	Sunday	no	09: 00	10: 35	6, 780/9, 780/19, 560	11, 420/15, 420/30, 840

			Singapore Airlines Fares and Flight Schedules
Destination		Schedule	Stopover	Departs	Arrives	Price (in Thai baht) (Economy/Business/First Class)
Destination		Schedule	Stopover	Departs	Arrives	One way	Return
Singapore	Singapore	Tuesday	no	09: 40	13: 05	7, 800/21, 665/42, 130	7, 810/30, 540/61, 080
	Singapore	Thursday	no	09: 40	13: 05	7, 800/21, 665/42, 130	7, 700/30, 540/61, 080
	Singapore	Saturday	Phuket	11: 25	16: 50	7, 300/21, 450/42, 900	7. 810/29, 450/58, 900
	Singapore	Monday	no	09: 40	13: 05	7, 800/21, 665/42, 130	7, 810/30, 540/61, 080
	Singapore	Wednesday	Penang	19: 25	23: 55	7, 200/21, 250/42, 500	7, 600/30, 240/60, 480
	Singapore	Friday	no	9: 40	13: 05	7, 800/21, 665/42, 130	7, 810/30, 540/61, 080

Economy class Business class

			Malaysia Airlines Fares and Flight Schedules
Destination		Schedule	Stopover	Departs	Arrives	Price (in Thai baht) (Economy/Business/First Class)
Destination		Schedule	Stopover	Departs	Arrives	One way	Return
Malaysia	Kuala Lumpur	Monday	no	14: 15	16: 25	5, 910/9, 600/19, 200	9, 220/17, 345/34, 790
	Kuala Lumpur	Tuesday	Singapore	11: 25	15: 50	5, 650/9, 300/18, 600	8, 840/16, 990/33, 980
	Kuala Lumpur	Friday	no	14: 15	16: 25	5, 910/9, 600/19, 200	9, 220/17, 345/34, 790
	Penang	Tuesday	no	11: 05	16: 50	8, 065/13, 205/26, 410	14, 840/23, 155/46, 300
	Penang	Friday	no	11: 05	16: 50	8, 065/13, 205/26, 410	14, 840/23, 155/46, 300
	Penang	Sunday	Phuket	14: 15	20: 00	7, 880/13, 005/26, 010	14, 530/22. 940/45, 880

			Royal Brunei Airlines Fares and Flight Schedules
Destination		Schedule	Stopover	Departs	Arrives	Price (in Thai baht) (Economy/Business/First Class)
Destination		Schedule	Stopover	Departs	Arrives	One way	Return
Brunei	Bandar S. B	Wednesday	no	13: 30	17: 15	8, 225/12, 435/25, 505	16, 570/19, 810/39, 105
	Bandar S. B	Thursday	no	13: 30	17: 15	8, 225/12, 435/25, 505	16, 570/19, 810/39, 105
	Bandar S. B	Saturday	Phuket	08: 45	14: 55	7, 990/12, 105/24, 110	16, 070/19, 455/38, 780
	Bandar S. B	Monday	no	13: 30	17: 15	8, 225/12, 435/25, 505	16, 570/19, 810/39, 105
	Bandar S. B	Friday	Hanoi	11: 20	17: 35	7, 890/12, 005/24, 010	15, 970/19, 255/38, 580
	Bandar S. B	Saturday	no	13: 30	17: 15	8, 225/12, 435/25, 505	16, 570/19, 810/39, 105

*Bandar S. B = Bandar Seri Begawan

			Philippine Airlines Fares and Flight Schedules
Destination		Schedule	Stopover	Departs	Arrives	Price (in Thai baht) (Economy/Business/First Class)
Destination		Schedule	Stopover	Departs	Arrives	One way	Return
Philippines	Manila	Wednesday	Jakarta	09: 40	14: 10	10, 850/18, 960/35, 870	10, 320/27, 050/60, 820
	Manila	Friday	no	13: 50	18: 20	11, 360/19, 075/36, 070	13, 920/27, 450/61, 420
	Manila	Sunday	no	13: 50	18: 20	11, 360/19, 075/36, 070	13, 920/27, 450/61, 420
	Angeles	Wednesday	Singapore	09: 50	19: 45	14, 360/18. 050/34, 970	16, 460/28, 240/62, 830
	Angeles	Friday	no	11: 20	17: 30	15, 255/20, 580/38, 290	16, 990/29, 730/63, 190
	Angeles	Sunday	no	11: 20	17: 30	15, 255/20, 580/38, 290	16, 990/29, 730/63, 190

			Garuda Indonesia Fares and Flight Schedules
Destination		Schedule	Stopover	Departs	Arrives	Price (in Thai baht) (Economy/Business/First Class)
Destination		Schedule	Stopover	Departs	Arrives	One way	Return
Indonesia	Jakarta	Monday	no	06: 35	10: 15	11, 005/28, 605/56, 030	18, 410/47, 810/93, 620
	Jakarta	Thursday	no	06: 35	10: 15	11, 005/28, 605/56, 030	18, 410/47, 810/93, 620
	Jakarta	Friday	Singapore	06: 35	13: 55	10, 560/27, 960/55, 120	17, 980/45, 860/91, 720
	Denpasar	Monday	no	06: 35	12: 35	13, 105/32, 205/64, 105	25, 525/55, 010/110, 420
	Denpasar	Thursday	Penang	06: 35	14: 20
	Denpasar	Saturday	no	06: 35	12”35	13, 105/32, 205/64, 105	25, 525/55, 010/110, 420

			Vietnam Airlines Fares and Flight Schedules
Destination		Schedule	Stopover	Departs	Arrives	Price (in Thai baht) (Economy/Business)
Destination		Schedule	Stopover	Departs	Arrives	One way	Return
Vietnam	Hanoi	Tuesday	no	11: 55	13: 45	7, 750/8, 990	15, 280/16, 400
	Hanoi	Wednesday	Pakse	10: 45	16: 30	7, 240/8, 150	15, 030/16, 020
	Hanoi	Friday	no	11: 55	13: 45	7, 750/8, 990	15, 280/16, 400
	Dan Nang	Monday	Vientiane	10: 25	17: 40	9. 540/11/380	19, 230/21, 480
	Dan Nang	Thursday	no	10: 35	14: 20	9, 920/11, 780	19, 620/21, 980
	Dan Nang	Friday	no	10: 35	14: 20	9, 920/11, 780	19, 620/21, 980

Cambodian Angkor Air

Fares and Flight Schedules

Destination

Schedule

Stopover

Departs

Arrives

Price (in Thai baht) (Economy/Business)

One way

Return

Cambodia

Phnom Pehn

Tuesday

14: 25

15: 30

5, 020/9, 820

10, 620/15, 720

Phnom Pehn

Wednesday

Samuii

11: 35

16: 20

4, 930/9, 720

10, 460/15, 360

Phnom Pehn

Saturday

14: 25

15: 30

5, 020/9, 820

10, 620/15, 720

Siem Reap

Tuesday

11: 10

12: 20

5, 320/Not available

10, 2020/Not available

Siem Reap

Friday

11: 10

12: 20

5, 320/Not available

10, 2020/Not available

Siem Reap

Sunday

Phuket

09: 55

13: 45

5, 100/9, 330

10, 000/18, 330

Lao Airlines

Fares and Flight Schedules

Destination

Schedule

Stopover

Departs

Arrives

Price (in Thai baht) (Economy only)

One way

Return

Laos

Vientiane

Monday

09: 35

10: 40

3, 645

6, 435

Vientiane

Thursday

09: 35

10: 40

3, 645

6, 435

Vientiane

Friday

Khon Kaen

07: 40

11: 35

3, 560

6, 235

Pakse

Monday

12: 40

15: 20

4, 575

10, 000

Pakse

Thursday

Udon Thani

11: 30

16: 45

4, 325

9, 700

Pakse

Saturday

12: 40

15: 20

4, 575

10, 000

			Myanmar Airways International Fares and Flight Schedules
Destination		Schedule	Stopover	Departs	Arrives	Price (in Thai baht) (Economy only)
Destination		Schedule	Stopover	Departs	Arrives	One way	Return
Myanmar	Naypyidaw	Monday	no	19: 15	20: 00	4, 765	7, 700
	Naypyidaw	Thursday	no	19: 15	20: 00	4, 765	7, 700
	Naypyidaw	Friday	Chiang Mai	17: 20	19: 35	4, 650	7, 500
	Mandalay	Monday	no	08: 15	09: 35	5, 125	8, 230
	Mandalay	Thursday	Naypyidaw	10: 40	13: 50	5, 050	8, 000
	Mandalay	Saturday	no	08: 15	09: 35	5, 125	8, 230

First class seats

You are going on a holiday to Thailand together with your wife, for two weeks. You want return tickets. You want to leave on Friday, as your holiday than starts and you have booked your hotel for that night already. You don’t have too much money, so want to travel economy.	You are studying in Bangkok and are going home to visit your parents in Brunei for the midterm holiday. As a student you don’t have much money, so you travel economy class and just want the cheapest ticket. The day is not important.
You are a very famous singer and are going to Jakarta in Indonesia for a T. V performance on Saturday evening, before going back to Bangkok. Being a famous star you want to travel first class on a direct flight.	You are going to a business meeting in Angeles in the Philippines. Your meeting is on Monday morning and you have to be back on Wednesday. Your company pays a business class ticket for you.
You found a job in Hanoi, Vietnam teaching English at a high school. You want to be there before Monday, when you new job starts. As you will be staying there to live and work you don’t need a return ticket. But you don’t have much money, so it needs to be an economy ticket.	You are a famous movie star and going on a holiday with your wife and two children to Mandalay in Myanmar, for a two week holiday. You are rich and want first class tickets for you and your family. As your children go to school, you want to fly Friday evening or Saturday.
You study at a university and are traveling to Pakse, in Laos for some research for 1 week. Being a student you don’t have much money so you travel economy class. You want to be there on Tuesday at the latest.	You are going to Penang in Malaysia together with your colleague for a business meeting. Your company will pay for business class tickets. You are going for about 4 days and need to be there on Wednesday afternoon the latest.
Your oldest daughter is getting married in Singapore on Saturday, and you also want to see her the day before the wedding. You and your wife/husband and youngest daughter want economy class return tickets to there as the wedding is already costing a lot of money.	You are going to Siem Reap, in Cambodia to visit nearby Angkor Wat for a few days. As it is only a short flight you just want a cheap ticket and it doesn’t matter when you fly.

Instructions:

This is a small simple conversation about buying an airline ticket for travel within ASEAN.

1 student plays someone who wants to buy an airline ticket and another student plays the role of an airline ticket agent.

The customer use the assigned role card to book is/her desired ticket(s), while the ticket agent gives the correct information based on the airline sheet.

The other students listen to the conversation and fill in the information they hear on the chart.

For most situations, the students can just follow the sample conversation. But some improvisation of the students is required. Note that while the customer buying tickets to Myanmar wants first class tickets, there are only economy class tickets available on that route.

Both customer and ticket agent will have to improvise here.

The example is based on a flight with Thai airways to Bangkok.

Flight times are real or close to real as some routes don’t exist, as are the prices which are all given in Thai baht. The logos are real airline logos. All airlines are the national carrier of their country.

The students will fly with the national carrier of their destination.

Below are links to the airline sites, so students can look up real flights and real prices. Some sites will offer the currency info in local currency, so they can get a better idea of the price. They can also check the flight times between capitals of ASEAN cities.

(clickable) Links to airline sites:

http: //www. thaiairways. com/

http: //www. singaporeair. com

http: //www. malaysiaairlines. com

http: //www. flyroyalbrunei. com

http: //www1. philippineairlines. com/

http: //www. garuda-indonesia. com/int/landingpage. page

http: //www. vietnam-airline. com

http: //cambodiaangkorair. com/en/book-your-trip/flights. aspx

http: //www. laoairlines. com/

http: //maiair. com/

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