Thai Airways. Singapore Airlines. Fares and Flight Schedules. Malaysia Airlines. Royal Brunei Airlines. Philippine Airlines. Garuda Indonesia. Vietnam Airlines. Cambodian Angkor Air. Lao Airlines. Myanmar Airways International
Buying an Airline Ticket
Conversation
A = Ticket Agent B =Customer
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A: Hello, welcome to Sawasdee Travel Agency. How may I help you?
B: I want to book a ticket to Bangkok, Thailand.
A: We have three flights a week to Bangkok with Thai Airways: Monday, Wednesday, and Friday. The flight on Friday is a direct flight and the ones on Monday and Wednesday have a stopover at Hanoi. When do you want to be in Bangkok?
B: I need to be there on Friday.
A: And which class would you like to fly? Economy, Business or first class?
B: Business, please.
A: And will anyone be traveling with you?
B: No. I’m traveling alone.
A: Is this a round trip or do you want a one way ticket?
B: Round trip returning the following Monday.
A: OK, please give me a minute while I check price and availability. (.................. )
Good! There are several seats still available. The flight departs at 12: 30 and arrives in Bangkok at 14: 55 local time. The price is 14, 880 Thai baht. Shall I book it for you?
B: Yes, please.
A: May I have your passport for the ticket?
B: Here it is.
A: Here is your passport back. Would you like to pay cash or by credit card?
B: I will pay by credit card. * (I will pay cash).
A: Ok, thank you. Here is you slip. * (Here is your change).
You will get your e-ticket in a few days by email.
B: Ok, goodbye.
| Destination:
(city/country)
| Airline
| Traveling on
(day)
| Direct flight
(non-stop or
stop-over and where)
| Economy/ Business/
1st Class
| Departure
Time
| Arrival Time
| Number
of
Persons
| Price
| Bangkok
Thailand
| Thai Airways
| Friday
| Non-stop
| Business
| 12: 30
| 14: 55
| 1
| 14, 880
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Listen to the conversations and fill in the chart Name:..................................................................................... Class: ......
Airline Ticketing Agent Fares and Schedules
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Thai Airways
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy/Business/First Class)
| One way
| Return
| Thailand
| Bangkok
| Monday
| Hanoi
| 20: 50
| 23: 45
| 5, 480/8, 560/17, 120
| 9, 320/14, 460/28, 920
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| Bangkok
| Wednesday
| Hanoi
| 20: 50
| 23: 45
| 5, 480/8, 560/11, 720
| 9, 320/14, 460/28, 920
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| Bangkok
| Friday
| no
| 12: 30
| 14: 55
| 5, 780/8, 800/17, 600
| 9, 870/14, 880/29, 760
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| Phuket
| Monday
| no
| 09: 00
| 10: 35
| 6, 780/9, 780/19, 560
| 11, 420/15, 420/30, 840
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| Phuket
| Thursday
| Bangkok
| 11: 00
| 14: 40
| 6. 350/9, 380/18, 760
| 11, 150/15, 100/30, 200
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| Phuket
| Sunday
| no
| 09: 00
| 10: 35
| 6, 780/9, 780/19, 560
| 11, 420/15, 420/30, 840
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Singapore Airlines
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy/Business/First Class)
| One way
| Return
| Singapore
| Singapore
| Tuesday
| no
| 09: 40
| 13: 05
| 7, 800/21, 665/42, 130
| 7, 810/30, 540/61, 080
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| Singapore
| Thursday
| no
| 09: 40
| 13: 05
| 7, 800/21, 665/42, 130
| 7, 700/30, 540/61, 080
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| Singapore
| Saturday
| Phuket
| 11: 25
| 16: 50
| 7, 300/21, 450/42, 900
| 7. 810/29, 450/58, 900
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| Singapore
| Monday
| no
| 09: 40
| 13: 05
| 7, 800/21, 665/42, 130
| 7, 810/30, 540/61, 080
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| Singapore
| Wednesday
| Penang
| 19: 25
| 23: 55
| 7, 200/21, 250/42, 500
| 7, 600/30, 240/60, 480
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| Singapore
| Friday
| no
| 9: 40
| 13: 05
| 7, 800/21, 665/42, 130
| 7, 810/30, 540/61, 080
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Economy class Business class
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Malaysia Airlines
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy/Business/First Class)
| One way
| Return
| Malaysia
| Kuala Lumpur
| Monday
| no
| 14: 15
| 16: 25
| 5, 910/9, 600/19, 200
| 9, 220/17, 345/34, 790
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| Kuala Lumpur
| Tuesday
| Singapore
| 11: 25
| 15: 50
| 5, 650/9, 300/18, 600
| 8, 840/16, 990/33, 980
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| Kuala Lumpur
| Friday
| no
| 14: 15
| 16: 25
| 5, 910/9, 600/19, 200
| 9, 220/17, 345/34, 790
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| Penang
| Tuesday
| no
| 11: 05
| 16: 50
| 8, 065/13, 205/26, 410
| 14, 840/23, 155/46, 300
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| Penang
| Friday
| no
| 11: 05
| 16: 50
| 8, 065/13, 205/26, 410
| 14, 840/23, 155/46, 300
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| Penang
| Sunday
| Phuket
| 14: 15
| 20: 00
| 7, 880/13, 005/26, 010
| 14, 530/22. 940/45, 880
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Royal Brunei Airlines
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy/Business/First Class)
| One way
| Return
| Brunei
| Bandar S. B
| Wednesday
| no
| 13: 30
| 17: 15
| 8, 225/12, 435/25, 505
| 16, 570/19, 810/39, 105
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| Bandar S. B
| Thursday
| no
| 13: 30
| 17: 15
| 8, 225/12, 435/25, 505
| 16, 570/19, 810/39, 105
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| Bandar S. B
| Saturday
| Phuket
| 08: 45
| 14: 55
| 7, 990/12, 105/24, 110
| 16, 070/19, 455/38, 780
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| Bandar S. B
| Monday
| no
| 13: 30
| 17: 15
| 8, 225/12, 435/25, 505
| 16, 570/19, 810/39, 105
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| Bandar S. B
| Friday
| Hanoi
| 11: 20
| 17: 35
| 7, 890/12, 005/24, 010
| 15, 970/19, 255/38, 580
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| Bandar S. B
| Saturday
| no
| 13: 30
| 17: 15
| 8, 225/12, 435/25, 505
| 16, 570/19, 810/39, 105
| *Bandar S. B = Bandar Seri Begawan
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Philippine Airlines
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy/Business/First Class)
| One way
| Return
| Philippines
| Manila
| Wednesday
| Jakarta
| 09: 40
| 14: 10
| 10, 850/18, 960/35, 870
| 10, 320/27, 050/60, 820
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| Manila
| Friday
| no
| 13: 50
| 18: 20
| 11, 360/19, 075/36, 070
| 13, 920/27, 450/61, 420
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| Manila
| Sunday
| no
| 13: 50
| 18: 20
| 11, 360/19, 075/36, 070
| 13, 920/27, 450/61, 420
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| Angeles
| Wednesday
| Singapore
| 09: 50
| 19: 45
| 14, 360/18. 050/34, 970
| 16, 460/28, 240/62, 830
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| Angeles
| Friday
| no
| 11: 20
| 17: 30
| 15, 255/20, 580/38, 290
| 16, 990/29, 730/63, 190
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| Angeles
| Sunday
| no
| 11: 20
| 17: 30
| 15, 255/20, 580/38, 290
| 16, 990/29, 730/63, 190
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Garuda Indonesia
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy/Business/First Class)
| One way
| Return
| Indonesia
| Jakarta
| Monday
| no
| 06: 35
| 10: 15
| 11, 005/28, 605/56, 030
| 18, 410/47, 810/93, 620
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| Jakarta
| Thursday
| no
| 06: 35
| 10: 15
| 11, 005/28, 605/56, 030
| 18, 410/47, 810/93, 620
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| Jakarta
| Friday
| Singapore
| 06: 35
| 13: 55
| 10, 560/27, 960/55, 120
| 17, 980/45, 860/91, 720
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| Denpasar
| Monday
| no
| 06: 35
| 12: 35
| 13, 105/32, 205/64, 105
| 25, 525/55, 010/110, 420
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| Denpasar
| Thursday
| Penang
| 06: 35
| 14: 20
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| Denpasar
| Saturday
| no
| 06: 35
| 12”35
| 13, 105/32, 205/64, 105
| 25, 525/55, 010/110, 420
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Vietnam Airlines
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy/Business)
| One way
| Return
| Vietnam
| Hanoi
| Tuesday
| no
| 11: 55
| 13: 45
| 7, 750/8, 990
| 15, 280/16, 400
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| Hanoi
| Wednesday
| Pakse
| 10: 45
| 16: 30
| 7, 240/8, 150
| 15, 030/16, 020
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| Hanoi
| Friday
| no
| 11: 55
| 13: 45
| 7, 750/8, 990
| 15, 280/16, 400
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| Dan Nang
| Monday
| Vientiane
| 10: 25
| 17: 40
| 9. 540/11/380
| 19, 230/21, 480
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| Dan Nang
| Thursday
| no
| 10: 35
| 14: 20
| 9, 920/11, 780
| 19, 620/21, 980
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| Dan Nang
| Friday
| no
| 10: 35
| 14: 20
| 9, 920/11, 780
| 19, 620/21, 980
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
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Cambodian Angkor Air
Fares and Flight Schedules
| | Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy/Business)
| | One way
| Return
| | Cambodia
| Phnom Pehn
| Tuesday
| no
| 14: 25
| 15: 30
| 5, 020/9, 820
| 10, 620/15, 720
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| Phnom Pehn
| Wednesday
| Samuii
| 11: 35
| 16: 20
| 4, 930/9, 720
| 10, 460/15, 360
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| Phnom Pehn
| Saturday
| no
| 14: 25
| 15: 30
| 5, 020/9, 820
| 10, 620/15, 720
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| Siem Reap
| Tuesday
| no
| 11: 10
| 12: 20
| 5, 320/Not available
| 10, 2020/Not available
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| Siem Reap
| Friday
| no
| 11: 10
| 12: 20
| 5, 320/Not available
| 10, 2020/Not available
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| Siem Reap
| Sunday
| Phuket
| 09: 55
| 13: 45
| 5, 100/9, 330
| 10, 000/18, 330
| | 
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Lao Airlines
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy only)
| One way
| Return
| Laos
| Vientiane
| Monday
| no
| 09: 35
| 10: 40
| 3, 645
| 6, 435
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| Vientiane
| Thursday
| no
| 09: 35
| 10: 40
| 3, 645
| 6, 435
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| Vientiane
| Friday
| Khon Kaen
| 07: 40
| 11: 35
| 3, 560
| 6, 235
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| Pakse
| Monday
| no
| 12: 40
| 15: 20
| 4, 575
| 10, 000
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| Pakse
| Thursday
| Udon Thani
| 11: 30
| 16: 45
| 4, 325
| 9, 700
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| Pakse
| Saturday
| no
| 12: 40
| 15: 20
| 4, 575
| 10, 000
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Myanmar Airways International
Fares and Flight Schedules
| Destination
| Schedule
| Stopover
| Departs
| Arrives
| Price (in Thai baht) (Economy only)
| One way
| Return
| Myanmar
| Naypyidaw
| Monday
| no
| 19: 15
| 20: 00
| 4, 765
| 7, 700
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| Naypyidaw
| Thursday
| no
| 19: 15
| 20: 00
| 4, 765
| 7, 700
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| Naypyidaw
| Friday
| Chiang Mai
| 17: 20
| 19: 35
| 4, 650
| 7, 500
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| Mandalay
| Monday
| no
| 08: 15
| 09: 35
| 5, 125
| 8, 230
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| Mandalay
| Thursday
| Naypyidaw
| 10: 40
| 13: 50
| 5, 050
| 8, 000
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| Mandalay
| Saturday
| no
| 08: 15
| 09: 35
| 5, 125
| 8, 230
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First class seats
You are going on a holiday to Thailand together with your wife, for two weeks. You want return tickets.
You want to leave on Friday, as your holiday than starts and you have booked your hotel for that night already.
You don’t have too much money, so want to travel economy.
| You are studying in Bangkok and are going home to visit your parents in Brunei for the midterm holiday.
As a student you don’t have much money, so you travel economy class and just want the cheapest ticket. The day is not important.
| You are a very famous singer and are going to Jakarta in Indonesia for a T. V performance on Saturday evening, before going back to Bangkok.
Being a famous star you want to travel first class on a direct flight.
| You are going to a business meeting in Angeles in the Philippines. Your meeting is on Monday morning and you have to be back on Wednesday.
Your company pays a business class ticket for you.
| You found a job in Hanoi, Vietnam teaching English at a high school.
You want to be there before Monday, when you new job starts.
As you will be staying there to live and work you don’t need a return ticket.
But you don’t have much money, so it needs to be an economy ticket.
| You are a famous movie star and going on a holiday with your wife and two children to Mandalay in Myanmar, for a two week holiday.
You are rich and want first class tickets for you and your family.
As your children go to school, you want to fly Friday evening or Saturday.
| You study at a university and are traveling to Pakse, in Laos for some research for 1 week.
Being a student you don’t have much money so you travel economy class.
You want to be there on Tuesday at the latest.
| You are going to Penang in Malaysia together with your colleague for a business meeting.
Your company will pay for business class tickets.
You are going for about 4 days and need to be there on Wednesday afternoon the latest.
| Your oldest daughter is getting married in Singapore on Saturday, and you also want to see her the day before the wedding.
You and your wife/husband and youngest daughter want economy class return tickets to there as the wedding is already costing a lot of money.
| You are going to Siem Reap, in Cambodia to visit nearby Angkor Wat for a few days.
As it is only a short flight you just want a cheap ticket and it doesn’t matter when you fly.
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Instructions:
This is a small simple conversation about buying an airline ticket for travel within ASEAN.
1 student plays someone who wants to buy an airline ticket and another student plays the role of an airline ticket agent.
The customer use the assigned role card to book is/her desired ticket(s), while the ticket agent gives the correct information based on the airline sheet.
The other students listen to the conversation and fill in the information they hear on the chart.
For most situations, the students can just follow the sample conversation. But some improvisation of the students is required. Note that while the customer buying tickets to Myanmar wants first class tickets, there are only economy class tickets available on that route.
Both customer and ticket agent will have to improvise here.
The example is based on a flight with Thai airways to Bangkok.
Flight times are real or close to real as some routes don’t exist, as are the prices which are all given in Thai baht. The logos are real airline logos. All airlines are the national carrier of their country.
The students will fly with the national carrier of their destination.
Below are links to the airline sites, so students can look up real flights and real prices. Some sites will offer the currency info in local currency, so they can get a better idea of the price. They can also check the flight times between capitals of ASEAN cities.
(clickable) Links to airline sites:
http: //www. thaiairways. com/
http: //www. singaporeair. com
http: //www. malaysiaairlines. com
http: //www. flyroyalbrunei. com
http: //www1. philippineairlines. com/
http: //www. garuda-indonesia. com/int/landingpage. page
http: //www. vietnam-airline. com
http: //cambodiaangkorair. com/en/book-your-trip/flights. aspx
http: //www. laoairlines. com/
http: //maiair. com/
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