Education. Computer knowledge. Medium. Advanced. Languages. WRITING. SPEAKING. IMPORTANT INFORMATION

Position:

Receptionist

PERSONAL DETAILS

First and last name	Vivian Odera
Nationality	Kenyan
Gender	Female
Country & city of residence	Kenya/Nairobi
Date of birth	02/07/1989
Age / Height (cm) / Weight (kg)
Contact number/Skype/Email	+254717216284	vivavivo09		vivian. odera09@gmail. com
Do you have an international passport? / Expiry date	Yes		06/2025
Driving license	Yes
Health / Smoker	Excellent		No
Experience overseas	None (on 21 April 2016 will be in Qatar (one-month visit visa (up to 3-month visit visa)
Personal qualities	ü Team player; ü Patient; ü Self-driven; ü Strong work ethics integrity; ü Excellent written and spoken communication skills; ü Ability to work under pressure; ü Strong customer service skills ü Easy to adopt to religious and cultural changes; ü Fast-learner; ü Self-management.

EMPLOYMENT HISTORY

Position	Receptionist
Company’s name	The Fairmont Norfolk Hotel
Period/City/Country	2014-2016/Nairobi/Kenya
Responsibilities	ü Ensuring all reservations and cancellations are processed efficiently; ü Dealing with guest requests to ensure a comfortable and pleasant stay; ü Undertaking front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience; ü Building a good rapport with all guests and resolve any complains/issues quickly to maintain high quality customer service; ü Administering all routes of reservations to ensure that room bookings are made and recorded accurately; ü Ensuring accurate and efficient accounts and guest billing processes; ü Assisting in keeping the hotel reception area clean and tidy at all times; ü Keeping up to date with room prices and special offers to provide accurate information to guests; ü Administering general petty cash system and float in an accurate manner; ü Reporting any maintenance, breakage or cleanliness problems to the relevant manager; ü Adhering to all fire safety test procedures and assisting in the evacuation process in the event of fire.

Position	Hostess
Company’s name	Sarova Mara Game Camp
Period/City/Country	January 2013-February 2014/Nairobi/Kenya
Responsibilities	ü Ensuring all menus are wiped down, free of spots or stains, and complete; ü Making sure entry doors are clean, free of debris and inviting; ü Checking with phone reservationists, or answering machine messages to assure that all reservations are noted; ü Planning out the seating chart and organizing the reservations; ü Greeting guests, escorting them to their tables, pulling seats out for the ladies, and present menus; ü Ensuring the server is aware they have been sat; ü Attending to guest queries/complains and coordinating activities of dining room personnel to ensure prompt and courteous service to patrons is met; ü Keeping an eye out that the dining room entry way, bathrooms and menus are kept clean throughout operations; ü Saying goodbye to all of the guests and checking to see that everything was wonderful.

Position	Customer Service Intern
Company’s name	Gulf African Bank
Period/City/Country	May-August2012/Nairobi/Kenya
Responsibilities	ü Account Opening; ü Ordering and Issuing ATM cards and Cheque Books; ü Balance enquiries services; ü Statements issuance; ü Customer update of any alterations in account opening forms; ü Doing Standing Orders for clients; ü Opening Fixed Term Deposits accounts for clients; ü Closure of Dormant Accounts.

ADDITIONAL INFO

Education
Educational institution	Kenyatta University
Specialization	Bachelor of Science in Hospitality and Tourism Management
Year of graduation / City / Country	July 2012/Nairobi/Kenya
Other Diplomas or Certificates	First Aid Certificate – Trained First Aider in line with the American Heart Association Guidelines on Modified Basic Life Support(MBLS) from Kenya Airways Pride Centre( Nairobi) Certificate in Computer Packages – Emmanuel Computer Academy(Kisumu)
Computer knowledge
Basic		Medium		Advanced
				+
Languages
	WRITING		SPEAKING		UNDERSTANDING
English	Advanced		Advanced		Advanced

Evaluate your knowledge of languages by following gradation:

Elementary - hard to communicate

Basic - able to have a basic discussion

Intermediate - comfortable communicating

Upper intermediate - able to communicate freely on different topics

Advanced - fluent speaker

IMPORTANT INFORMATION
Contact person in case of emergency (Name and phone number)	Michael Otieno Juma (+97430166181)

DECLARATION

I give my consent for the Company to obtain and verify information from or with any source, as you deem appropriate for the assessment of my application for employment.
I declare that all information given by me in this application for employment and any sheets attached hereto are true to the best of my knowledge and I have not willfully suppressed any material fact. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with the Company may be terminated summarily or I may be dismissed from the Company.

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