Situation: You ate at Tasty Thai Restaurant last night. It was terrible! Call the manager to complain.

Situation: You ate at Tasty Thai Restaurant last night. It was terrible! Call the manager to complain.

Read out your part of the conversation:

Manager	Good morning, Tasty Thai restaurant. How can I help you?
Customer	I’m calling to tell you I am very angry about the meal I had last night.
Manager	I’m really sorry to hear that. What happened?
Customer	[Read the sentence on your picture card]
Manager	I understand why you’re upset. I would like to refund your bill and also give you a free meal here for you and your guests. How does that sound?
Customer	Terrible! I appreciate the offer but I don’t want to eat in your restaurant again.
Manager	I’m sorry to hear that but I can assure you it won’t happen again. I would also like to give you a 20% discount for the rest of the year.
Customer	Very well, thank you. We will come back for a meal next Saturday.
Manager	Certainly. I will reserve you our best table.
Customer	Thank you. Good bye.
Manager	Thank you. Good bye.

The restaurant was too busy – we had 6 people at a table for 4!

The waiter was very rude and lazy. He took 40 minutes to clear our plates!

The plates were dirty and the chopsticks had old rice stuck to them!

The food was rotten and smelt horrible. It was disgusting!