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It's Saturday evening and Mrs Smith has to return the T-shirt.



It's Saturday evening and Mrs Smith has to return the T-shirt.

Mrs S: Excuse me, can you help me?
Shop Assistant: Yes of course, what can I do for you?
Mrs S: I bought this T-shirt for my son this afternoon, but it doesn't fit him, it's too small.
Shop Assistant: Do you want to change it or get a refund?
Mrs S: I'd like to change it for a larger size. Do you have these in large?
Shop Assistant: I'll just check. Let's see, yes we have large or extra large, and which would you prefer?
Mrs S: I think large will be fine, it's for my son.
Shop Assistant: That's fine; if it doesn't fit just bring it back again. If you take it to the customer service desk, they'll sort it all out for you.
Mrs S: Thank you. Just as a matter of interest do you give refunds?
Shop Assistant: Yes, of course. You can bring any clothing items back up to three weeks after purchase, but you must keep the receipt.
Mrs S: I see thanks again.
Shop Assistant: You're welcome.

 



  

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