Business Letters

⇐ ПредыдущаяСтр 3 из 3

Business Letters

1. Label the parts of the letter choosing the words from the box. The first has been done already. Continue, please:

Date-5 recipient’s address-3

References-4 complimentary ending-9

concluding paragraph-10 signature-11

position-12 letterhead -1

main paragraph-8 introductory paragraph-7

salutation-6 sender’s address-2

	Autoworld LTD
	12 Pine Eastate, Westhornet, Bedfordshire, UB18 22BC tel. 901723456, fax 901767893 e-mail: autoworld@hot.mail
	Michael Scott, Sales Manager Smith and Brown Co, North Molton street, Oxbridge OB 84 9TD
	Your ref. 131/14 Our ref. ST/MN/24/14
	4 March, 2014
	Dear Mr. Scott,
	Thank you for your letter of 20 February, explaining that the super widgets, catalogue reference X-3908, are no longer available but that ST-1432 made of the same specifications but using a different alloy, are now available instead.
	Before place an order I’d like to see samples of the new super widgets. If they are as excellent as you say we’ll order them. You must understand I must safeguard Autoworld’s interests and make sure the quality is satisfactory. Apart from anything else I’d be happy to cooperate with Smith and Brown Co, whose service has always been good.
	I would be grateful if you could send me samples as soon as possible.
	Yours sincerely,
	Simon Thomas
	Production Manager

2. In this letter all the parts are mixed up. Organize the letter so that everything is in the right place (put the correct number in the first column). The first position is placed already. Continue, please:

	14 March, 2014
	Sales Manager
	Yours truly,
	Thank you for your letter. I’m afraid that we have a problem with your order.
1	Agrotrade LTD
	Dear Mr. Thomas,
	Your ref. MS/WD/22/14 Our ref. ST/MN/35/14
	I look forward to hearing from you.
	Unfortunately the manufacturers of the parts you wish to order have informed us that they cannot supply the parts until August. Would you prefer us to supply a substitute, or would you rather wait until the original parts are again available?
	Simon Thomas, Production Manager Autoworld Ltd, 12 Pine Eastate, Westhornet, Bedfordshire, UB18 22BC
	Alex Green
	49 Featherstone Street, Lo ndon EC1Y 8SY tel. 020 7233432, fax 020 7233434 e-mail: agrotrade @ mailboxuk.com

3. Write an answer from Simon Thomas, Autoworld Ltd, to Alex Green, Agrotrade Ltd (Business Letters 2). Does he agree to have a substitute or prefer to wait for the original parts? Make a decision. Draw some arguments to support your choice:

Autoworld LTD

12 Pine Eastate, Westhornet, Bedfordshire, UB18 22BC

tel. 901723456, fax 901767893

e-mail: autoworld@hot.mail

Alex Green, Sales Manager,

Agrotrade LTD

49 Featherstone Street,

London EC1Y 8SY

Your ref. ST/MN/35/14

Our ref. MS/WD/22/14

16 March, 2011

Dear Mr. Green,

Thank you for your letter of 14 March, explaining, to you have a problem with my order.

I ordered you genuine parts, but I have them still not delivered. I appreciate the quality and agree to wait for original parts. Please tell me deadlines delivery of original parts. If original parts deliver impossible, ask you to find an alternative replacement.

I would be grateful if you could send me samples as soon as possible. I look forward to hearing from you.

Yours truly,

Simon Thomas,

Production Manager

⇐ Предыдущая 1 23