APOLOGIZING – Revision + New. Add three more phrases (in bold). 1. Learn the New Words and the Polite Noise.. 2. Write a message to a friend. Tell them about a problem you had at the airport / on a plane.. Audio Script

APOLOGIZING – Revision + New

Look at the list of problems again. If you were an airline worker, how would you apologize (for the high fee, flight being delayed, etc. ) Remember all ways of apologizing.

Add three more phrases (in bold)

Apologizing I'm terribly/really/very/so sorry (for Ving)... I (do/really) apologize (for Ving)... Please, forgive me (for Ving)... I feel awful about it. It's (not) my fault. Don’t get angry with me! I’ll make sure it never happens again. I’m sorry but there’s nothing I can do. Sorry, but I’m afraid (it’s impossible/it’s the rule)

Accepting apologies. That's all right. Don't apologize. Don't worry about it. That's OK. No problem. I understand. Don’t let it happen again! - That’s not good enough! That’s completely unacceptable!

Homework for the 7-th of February

1. Learn the New Words and the Polite Noise.

2. Write a message to a friend. Tell them about a problem you had at the airport / on a plane.

Hi, _____. Well, I'm finally here in _____ but the journey _____! I arrived at the airport yesterday at _____, but when I got there _____, so I _____. At _____ o'clock _____ and so I _____. Then I had a good idea.

I _____ and then I _____. After that I _____. The plane finally _____ at _____!

On the plane, I thought everything was fine and then _____. That made me really angry, so I _____.

What a nightmare! I'm trying to get some sleep now. Speak to you soon, _____.

Audio Script

A= Attendant P = Passenger

A: Your meal, sir.

P: Thank you. Um, excuse me.

A: Yes, can I help you?

P: Hope so! I'm sorry, but there's a small problem here. I ordered a vegetarian meal, but this is meat.

A: Oh, just a moment. I checked and we don't have a record of your order.

P: What?! But I always order vegetarian. I'm a frequent flyer.

A: I understand, sir, but we don't have any more vegetarian meals.

P: I don't believe it! You always have extra meals in business class.

A: Yes, but this is economy class.

P: You don't understand. Let me explain one more time. I don't eat meat. I ordered vegetarian. I can't fly to Tokyo without dinner. It's your job to bring me a meal. A business class vegetarian meal is fine.

A: Just a moment. Here you are, sir. A vegetarian meal.

P: Thank you - but this is already open. And it's cold! Can I speak to the person in charge, please?

Answers:

tick all phrases except But it's very important that [I arrive on time] and I’m afraid I have a complaint.

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