Exercise 79. Exercise 80

Exercise 79

The following verbs can all be used with the noun order. Choose the best verb to complete the sentences, using each one only once, in the correct form.

confirm refuse deliver ship
place make up cancel despatch

1. We should like to ____________ an order with you for 5,000 units.

2. As we are unable to supply the quantity you requested, it would be quite understandable for you to ____________ your order.

3. We are confident that we will be able to __________ the order to you next week.

4. You will be pleased to know that your order K451 has already been __________ from our depot.

5. Please ___________ your order in writing, so we can inform our distribution depot.

6. Your order was _____________ yesterday on the SS Oxford.

7. Unfortunately, we shall have to __________ your order unless payment is settled in cash.

8. I would like to reassure you that your order will be ___________ in our depot by staff who have experience in handling these delicate materials.

Exercise 80

Read this extract from a letter apologizing for a delayed delivery, and choose the best words from the options in brackets.

Further to our telephone conversation, I am writing to you ^l(affecting, concerning, changing) your order, No. SX1940, which was ²(sold, made, placed) with us on 10 January.

Once again, I must ³(regret, apologize, speak) to you for our delay in processing the order. This was due to a ⁴(shortage, fault, problem) of office staff. However, since I spoke to you last week, we have ⁵(dismissed, promoted, taken on) four new employees at our depot, and I am pleased to be able to tell you that your order is now ready for despatch. It will ⁶(arrive, delivery, reach) you in approximately fourteen days' time.

As always, special ⁷(care, attention, caution) has been taken to ensure that your ⁸(load, crates, consignment) of goods has been packed ⁹(meeting, according, serving) to your requirements. Each item will be individually wrapped to ¹⁰(prevent, cause, stop) damage.

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